Frequently Asked Questions |
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Frequently Asked Questions
All Members | Oahu Members | Neighbor Island Members
Information for Oahu Members
How long does it take to receive my package when it is shipped air freight?
For members located on the island of Oahu the maximum
wait time once a package is received in Inglewood is 4 business days.
For example, packages that are received on a Monday in Inglewood will
be ready for pick-up in Honolulu by Thursday of the same week.
What is the maximum air freight package size for Oahu?
Any package that exceeds the following dimensions will be treated as Over- Sized and subject to higher rates.
- Length: 82 inches
- Width: 60 inches
- Height: 60 inches
Please call our customer service line or send us an email to obtain a price quote for all over-sized packages.
Is there a minimum package size for Oahu?
No. However, all packages shipped using our service will incur a minimum charge of $5.
How do I get my air freight packages when they arrive in Oahu?
To limit overhead costs and keep shipping rates as low as possible we do not deliver packages to your door. Our convenient pickup counter located in a warehouse near the Honolulu Harbor can be visited Monday through Friday, 7:00 am to 4:30 pm.
How long can I leave my air freight package in your warehouse?
Members will be charged a stocking fee of $5/day for packages that are not picked up within 5 business days. To keep our shipping costs low we are forced to limit the storing of packages in our warehouse.
Can anyone retrieve packages for me at the pick-up counter in Honolulu?
No. Only persons authorized by you are able to pick up packages on your behalf. As a member you have the ability to designate multiple individuals in your account who are authorized to sign for packages at the pick-up counter. We require a valid ID and signature before we release your packages.
How long does it take to receive my package when it is shipped ocean freight?
For members located on the island of Oahu the maximum
wait time once a package is received in Gardena is 10 business days.
Ocean shipments are sent every Wednesday and Saturday.
When an ocean freight shipment is available for pick up, a ShipToHawaii representative will call and email you regarding availability and will call location.